Last Updated: July 24, 2026
Thank you for shopping with Realfound.
We want you to enjoy every purchase. That’s why we make our return and refund process simple and transparent. Please read this policy before requesting a return, refund, or exchange.
By placing an order on our website, you agree to the terms below.
Our Return Policy
You may return most products within 7 days of receiving your order.
Please keep the product in its original condition. It should remain unused and free from damage caused after delivery.
Your return should also include:
- Original packaging
- Product tags
- Accessories
- User manuals, if provided
Our team will inspect every returned item before making a final decision.
Products That Cannot Be Returned
Unfortunately, some products cannot be returned.
These products include:
- Customized items
- Personalized products
- Gift cards
- Clearance products
- Final sale items
- Products marked as non-returnable
Please check the product page before placing your order.
Damaged or Incorrect Products
Please inspect your package as soon as it arrives.
Sometimes, shipping problems happen. If you receive a damaged, defective, or incorrect product, contact us within 48 hours.
To help us review your request, please send:
- Your order number
- Clear photos of the product
- Photos of the packaging
- A short description of the issue
Our support team will review your request quickly. After that, we will arrange a replacement, exchange, or refund if your claim qualifies.
How to Return an Item
Starting a return is easy.
First, contact our customer support team.
Next, tell us why you want to return the product.
Then, wait for our return instructions.
Finally, pack the item carefully and send it to the address provided by our team.
Please do not return products without receiving return approval.
Refund Process
We start the inspection after receiving your returned package.
Next, our team checks whether the item meets the return requirements.
Once we approve your request, we process your refund.
We usually send refunds through your original payment method whenever possible.
Your bank or payment provider may need several business days to complete the transaction.
Exchange Policy
Would you like another product instead?
We also offer exchanges for eligible items.
Please contact our support team before sending your package.
We’ll confirm product availability and explain the next steps.
Order Cancellation
Changed your mind?
You may cancel your order before we prepare it for shipping.
After we ship your order, cancellation is no longer possible.
However, you may still request a return after delivery if your order qualifies under this policy.
Return Shipping Costs
Sometimes, customers pay the return shipping cost.
However, Realfound covers the return shipping cost when:
- We send the wrong product.
- The item arrives damaged.
- The product has a manufacturing defect.
We recommend using a tracked shipping service because it helps both you and our team monitor the package.
Return Approval
Every returned product goes through an inspection.
We approve returns only when the product meets the conditions explained in this policy.
If the returned item does not qualify, we may decline the refund request and send the product back.
Need Help?
Our customer support team is always ready to help.
Please contact us if you have questions about returns, refunds, or exchanges.
Email: support@realfound.com
We aim to respond to every inquiry as quickly as possible.